In case you have ordered a web hosting plan and you have certain inquiries connected to a concrete function/feature, or in case you’ve chanced upon a certain issue and you require support, you should be able to get in touch with the respective support staff. All web hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, because the most effective way to fix a problem most often is to send a ticket. This type of correspondence makes the replies sent by both sides easy to track and allows the help desk team members to escalate the problem in case, for example, an admin needs to intervene. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll need to use no less than two separate accounts to touch base with the technical support team and to actually manage the hosting space. Non-stop switching between different accounts might sometimes be a bore, not to mention the fact that it takes lots of time for the majority of web hosting providers to respond to ticket requests.
Integrated Ticketing System in Web Hosting
In contrast to what you may find with numerous other web hosting companies, the support ticket system that we use with our web hosting is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to remember several log-on credentials, as you will be able to manage both your tickets and the web hosting account itself from one place. So, if you’ve got a query or face a problem, you can contact our client care team members instantly. Our ticketing system comes with a smart search functionality. This suggests that even if you have posted loads of tickets through the years, you will be able to find the one that you want without any difficulties. Furthermore, you can see knowledge base tips for tackling commonly confronted predicaments.