When your website hosting company offers live chat support, you can talk with an agent live and learn useful info or get a problem resolved in a timely manner. The main advantage of using chat as an alternative to calling to consult with a live person is that you will need only a computer with world wide web access, so you won't pay any fees in case you're in another state or country. Furthermore, it'll be quicker to copy and paste information for instance domains, usernames or error messages i.e. details which are sometimes difficult to share with the other party on the phone. The live chat is also a quicker way to contact the hosting service provider's support team compared to using a ticketing system. What's more, if some problem needs more time to be taken care of, you're able to do something different while you wait for support on the live chat, which means that you won't waste time - something that's impossible if you're on the telephone.