Though this isn't the most importantfactor to identify a reliable web hosting company from a bad one or a reseller from an actual supplier, the option to call and consult with a live person is a sign that you are not using the services of a one-person service provider and that you will be able to reach someone every time you need support. The phone support for hosting services may range from common to dedicated, which means that the problems that can be resolved through a call vary based on the provider. In the general case, these matters are simpler and feature billing or first level technical issues since more complex problems generally require a support ticket where both you and the administrators can follow what is going on with a particular issue. Nonetheless, having the option to phone call your supplier can save you a lot of time and efforts for the numerous small things that may eventually appear when you manage your website hosting account.
Phone Support in Web Hosting
All our web hosting plans feature phone support fourteen hrs a day even on public holidays, so if you don't have an account yet, you'll be able to call and learn more about our solutions or whether we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you'll be able to contact the number that is closer to you. If you are an existing customer, we will assist you timely with all the general and billing matters and with various technical issues to save you time and efforts - we are aware of the fact that sometimes it's much easier talk to a live person so as to get things done right away. Of course, some situations cannot be managed on the phone, so if this is the case you'll be able to use our ticketing system.