A 60–Minute Ticket Response Time Guarantee
All your support requests will be replied to in maximum 60 min after the ticket or e–mail is submitted. If your case calls for further assistance from a sysadmin, we will forward the support ticket or the e–mail to the person in charge and will leave a comment to notify you that more time will be required for reaching a solution. And if you order our Managed Servers package, any of the tasks included there will be performed whenever you decide.
A First–Class Client Care Service
Should you need any assistance while using the Online Control Panel or with any of the applications that we’ve installed on the server on your behalf, do get in touch with the client support staff at any moment via the ticketing system. Also, in case you require help managing your server, you can order our Managed Servers package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, data backup space, etc.
A User–Friendly Help Section
Each dedicated server includes our free–of–charge Online Control Panel, which offers an exhaustive knowledge base plus a selection of educational video tutorials. Whenever you require assistance while working with the Online Control Panel, just click on the Help or Videos buttons located in the top right corner.